The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.

Available ways for payment:

  • PayPal: – You can make the payment through PayPal account.
  • Credit/Debit Card
    Payment is made using a secure, direct connection to the banking institution in charge of the transaction. The customer’s bank and card details do not reach EMBROIDERYHOOP.EU; they are processed directly by the banking institution and we NOT view and save any information about your cards . We accept Master Card, Maestro, Visa.
  • Bank Wire Transfer: – You can transfer the amount in our account through the International Banking Procedure.

Our Bank account:


DSK BANK, Bulgaria

Plovdiv branch

IBAN:  BG68STSA93001528804129– EUR currency





We aim to delight you with our delivery service and beautiful packaging.
We endeavor to dispatch all orders by the next working day. During extremely busy periods, it may take an extra day or two to dispatch your order. However, you can be assured that it will always be carefully packed and beautifully wrapped with love from our team. As soon as your order is ready to be shipped from our warehouse you will receive a shipping confirmation e-mail.
SHIPPING WITH DEUTSCHE POST – available Tracking Number and estimated delivery time by surface is within 7 – 25 working days.
Exceptions to our delivery service.
For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of our Smiles team will contact you before your order is finalised.
If you have any problems at all, please contact our  team who’ll do everything they can to make it right
We want you to love our service as much as you love your craft. Every time you use our site we want to make you smile. If there’s anything wrong with your order, simply return it.