If you have any queries or comments about our products or services, or if you simply want to know more information, please don’t hesitate to contact us using the web form on this page or you contact us via email. We aim to deal with all queries as soon as possible.
SGN GROUP LTD
6 Panteley Genov street
Tel: +359 878501222
Frequently Asked Questions
Please read our FAQ before sending us a message.
International courier rates are charged according to the weight of order products.
We use Deutsche post for delivery – https://www.www.deutschepost.de
The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.
Available ways for payment:
- PayPal: – You can make the payment through PayPal account.
- Credit/Debit Card
Payment is made using a secure, direct connection to the banking institution in charge of the transaction. The customer’s bank and card details do not reach EMBROIDERYHOOP.EU; they are processed directly by the banking institution and we NOT view and save any information about your cards . We accept Master Card, Maestro, Visa.
- Bank Wire Transfer: – You can transfer the amount in our account through the International Banking Procedure.
Our Bank account:
SGN GROUP LTD
DSK BANK, Bulgaria
IBAN: BG68STSA93001528804129– EUR currency
Your order products will be shipped within 1 to 3 DAYS from the date of purchase. Depending upon your location you will receive your order within 7 to 25 working Days. Please note that there may be delays on rare occasions or in remote areas.
We want you to love our service as much as you love your craft.
PayPal and Bank transfer are the most secure ways for payment.
* Immediate and convenient.
Payment is deposited directly into the seller’s account.
You can pay directly from the item listing page.
* No requirement that you use your credit card (you can transfer money directly from your bank account).
* Sellers don’t see your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.
* Automatic payment tracking.
* PayPal Buyer Protection offered on qualifying items – up to $1,000 in free coverage.
* Additional limited protection offered through PayPal’s Money Back Guarantee.
Learn more about using PayPal here:
After ordering, you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse within 1 to 3 DAYS from the date of purchase.
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.
Yes. You will receive your invoice in PDF format via e-mail.
You can track your order using your tracking number at: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GBTrack me!